Privacy Policy
Effective as of January 04, 2024
The following Privacy Policy pertains to LeadAnswer.com which is owned and operated by Lead Answer, Inc. (“Company” or “Lead Answer”), and any Company affiliate or subsidiary online interface linking to this Policy (each, a “Site,” collectively, the “Sites”). This Policy outlines how Lead Answer, Inc. collects and utilizes Personally Identifiable Information (PII) from users of the Site and clarifies the available options you have regarding the use of, access to, and correction of the PII collected.
This Privacy Policy outlines the following topics related to:
› Acceptance of this Policy
› Collection of Personal Information
› When do we Collect your Info
› Information Usage
› Information Sharing
› Security
› Do-Not-Track (DNT) Signals
› COPPA Compliance
› Cookies
› Use of Cookies
› Connected Mobile Communications
› Third-Party Links
› Call Monitoring
› Notice to California Residents
› Notice to Vermont Residents
› Notice to Users Outside the United States
› Notice of Privacy Statement Changes
› Update Personal Info or Opt-Out Request
› Contact Information
- Acceptance of this Policy
By utilizing this Site, you consent to this Online Privacy Policy, including your agreement to our use and disclosure of information as described herein.
- Collection of Personal Information
We collect the following personal information: your name, email address, phone number, or other details to enhance your experience.
- When do we Collect your Info
We collect your information when you register, sign up for our newsletter, make a purchase, or use certain site features. Or when you contact us with inquiries or request more information about our products or services.
- Information Usage
Your Information is used to:
› Address your inquiries and/or concerns.
› Respond to customer service requests.
› Send you requested product or service information.
› Send you newsletters.
- Information Sharing
We may share personal information with third parties as described in this privacy statement. Exclusively when applicable to your request, we may transfer, sell or trade your name, online contact identifier, email, chat account name, phone number, or other personally identifiable information, etc. to outside parties.
We maintain the right to disclose your personal information when required by law (e.g., to comply with a court order, injunction, warrant, subpoena, or similar legal process) and/or respond to a government request or when we believe disclosure is required to protect our rights, your safety, or others, to investigate fraudulent behavior. In specific circumstances, it may be essential to disclose personal data in response to lawful requests by public authorities, including meeting national security or law enforcement requirements.
Should any business transition occur, such as an acquisition, merger or sale of assets, your personally identifiable information may be among the assets transferred. You will be notified of any such change in ownership or control of your personal information via email and/or a prominent notice on our website, along with any choices you may have regarding your personal information.
- Security
Data security is vital to our business, and we follow comprehensive industry standards to protect your personal information during transmission and once received. While no single method of transmission over the Internet is 100% secure, we employ various security measures to maintain the safety of your information. Any sensitive or credit-related information you provide is encrypted using Secure Socket Layer (SSL) technology.
We conduct routine scans of our website to identify and address security vulnerabilities to ensure a safe experience for site visitors.
Additionally, your personal information is securely stored behind protected networks, accessible only to a restricted number of individuals with specialized access rights. Where those bestowed individuals are obligated to maintain the confidentiality of the information.
- Do-Not-Track (DNT) Signals
We accommodate DNT signals and do not plant cookies or use advertising when DNT browser systems are in place.
- COPPA Compliance (minors under 13)
This website is not intended for individuals under the age of thirteen (13), and we kindly ask that such individuals refrain from providing Personal Information through the site. We do not knowingly gather information from children under 13. For additional details on the Children’s Online Privacy Protection Act (COPPA), please refer to the Federal Trade Commission website. If you believe that we have obtained information from a child or an individual not of majority age in their respective jurisdiction, please contact us and we will make all reasonable efforts to promptly remove the information.
- Cookies
Cookies are compact files that a website or its service provider transfers to your computer’s hard drive via your web browser (with your consent). These files empower the site or service provider’s systems to identify your browser, capturing and retaining specific information. This practice is a conventional means of personalizing experiences across internet-enabled devices, allowing the website to recall relevant details based on your past interactions.
Utilizing cookies or comparable technologies, we analyze trends, administer the website, monitor users’ navigation through the site, and gather demographic insights about our user community. For example, cookies aid in comprehending your preferences derived from prior or ongoing site engagements, enhancing our ability to deliver improved services. Furthermore, cookies contribute to compiling aggregated data on site traffic and user interactions, refining future site experiences and tools.
Additionally, we may document your website usage and experiences through log files – digital records of interactions among software systems. These log files span all internet and IP-enabled devices, encompassing connected mobile devices, connected TVs, and advanced email strategies outlined herein. Information such as device type and location, specified by latitude and longitude coordinates, may be stored.
Similar to most websites, we automatically collect certain information and store it in log files. This information encompasses internet protocol (IP) addresses, browser types, internet service providers (ISPs), referring/exit pages, operating systems, date/time stamps, and page views.
The data acquired serves the purpose of trend analysis, site administration, tracking user movements within the site, and assembling demographic insights about our user base. In specific instances, we may log your IP address(es) during order placement to detect and prevent fraudulent activities.
- Use of Cookies
We utilize cookies to:
› Comprehend and retain user preferences for subsequent visits.
› Monitor and manage ads.
› Gather data on site traffic and interactions to enhance future site tools and experiences. We may enlist reputable third-party services to track this information on our behalf.
You have the option to receive a notification each time a cookie is sent to your computer or to disable all cookies. This can be configured through your browser settings (e.g., Google Chrome or Microsoft Edge). As each browser differs slightly, consult your browser’s Help menu for accurate instructions on modifying your cookie settings.
Disabling cookies may deactivate certain features, impacting your user experience and causing some of our services to function improperly.
- Connected Mobile Communications
Via carefully chosen and privacy-compliant partners, we may leverage connected mobile devices to broaden the scope of marketing and advertising endeavors, aiming to enhance the client experience. While mobile devices may incorporate cookies, they primarily employ uniquely anonymized device identifiers.
› Apple devices utilize the Apple ID for Advertising (IDFA)
› Android devices utilize the Android Advertising ID (AAID)
In contrast to cookies, IDFAs and AAIDs lack expiration dates. Individuals using Apple and Android devices have the ability to manually alter their IDs on their specific devices, and this modification can be executed at any given time.
- Third-Party Links
At our discretion, our website may occasionally contain links to other websites with privacy practices distinct from those of Lead Answer. If you provide personal information to any of those sites, your information will be governed by their privacy statements. We advise you to thoroughly review the privacy statement of any website you visit. Consequently, we disclaim any responsibility or liability for the content and activities of these linked sites.
- Call Monitoring
All calls may be recorded or monitored for quality assurance and training purposes.
- Notice to California Residents
If you reside in California, state law may grant you additional rights regarding Lead Answer’ collection and utilization of your personal information. Upon review of this Online Privacy Policy, kindly refer to our CCPA page to explore the Lead Answer California Privacy Notice and gain further insights into your California Privacy Rights.
- Notice to Vermont Residents
In compliance with Vermont regulations, accounts associated with Vermont billing addresses are handled as if you have opted not-to-share your information with non-affiliated third parties. Additionally, we restrict the information shared with our affiliates. If disclosure to non-affiliated third parties is necessary under joint marketing agreements, only specific details such as your name, address, contact information, and information related to our transactions and experiences with you will be disclosed.
- Notice to Users Outside the United States
This Privacy Policy applies to the collection of information on our Sites from residents of the United States. If you are accessing our Sites from outside the United States, please note that your information may be transferred, stored, and processed in the United States, where our servers are located, and our central database is operated. The data protection and laws in the United States and other countries may not be as comprehensive as those in your country. By utilizing our services, you acknowledge that your information may be transferred to our facilities and third parties with whom we share it, as outlined in this Notice.
- Notice of Privacy Statement Changes
This policy may undergo updates periodically as our information practices are adjusted or revised. In the event of changes to the Privacy Notice, we will update the “Last Updated” date at the top of this Notice. The modifications to this Notice will be effective upon posting the revised Notice on the Site. Your continued use of the Site after these changes implies acceptance of the updated Notice.
- Update Personal Info or Opt-Out Request
If you wish to update or request omission of your personal information, please click here to change your communication preferences.
- Contact Us
For questions or comments regarding the terms of use, please use our contact us page.
